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Course Rating

Out of 12 verified reviews

Recent Feedback

"I now feel not only adept at creating chatbots but also inspired, thanks to an engaging trainer."

Norman, IT Project Manager

"The hands-on applications seamlessly integrated into the course allowed for practical exploration, transforming abstract knowledge into concrete skills for crafting responsive chatbots."

Linda, Help Desk Support

Price £195 Duration 1 Day Venue Llynfi Enterprise Centre, Bridgend County, CF34 0BQ

Course Overview - Power Virtual Agents

Welcome to our Microsoft Virtual Agents training course. Microsoft Virtual Agents is a powerful platform that allows you to create intelligent, conversational chatbots that can communicate with your customers and employees on various channels, including web, mobile, and social media. With Virtual Agents, you can provide personalised and efficient customer support, improve engagement, and streamline your workflow.

On this one-day course, you will learn the fundamentals of Virtual Agents, including how to create and deploy chatbots, design conversational flows, and integrate with other Microsoft tools and services, such as Power Automate and Dynamics 365. You will also learn how to use AI and natural language processing (NLP) to create more natural and engaging conversations with your customers and employees.

Throughout the course, you will have the opportunity to work with real-world scenarios and practice using Virtual Agents' many features and tools. You will learn how to monitor and analyse chatbot performance, optimise conversational flows, and manage the deployment and maintenance of your chatbots.

Course Content - Power Virtual Agents

• Introduction to Microsoft Virtual Agents and conversational AI
• Creating and deploying Virtual Agents
• Designing conversational flows and dialogues
• Implementing advanced conversational features like sentiment analysis, natural language processing, and machine learning
• Integrating Virtual Agents with third-party applications and services
• Monitoring and managing Virtual Agents using analytics and dashboards
• Best practices for building effective and engaging Virtual Agents
• Troubleshooting common issues with Virtual Agents
• Building custom components and extensions for Virtual Agents
• Future trends and developments in conversational AI and Virtual Agents

Who is this course for?

This one-day course is designed for IT professionals, developers, and anyone who wants to learn how to use Microsoft Virtual Agents to build and deploy intelligent chatbots for customer support and employee engagement. It is suitable for individuals, teams, and organisations of all sizes who want to improve their customer service and engagement, reduce costs, and increase efficiency.

This course is ideal for professionals who work in customer service, marketing, or IT and want to learn how to create conversational chatbots using natural language processing and AI. It is also relevant for developers who want to add chatbots to their applications or integrate Virtual Agents with other Microsoft tools and services, such as Dynamics 365.