Microsoft Office 365 Microsoft Dynamics Courses
Microsoft Office 365 Microsoft Dynamics Courses

Microsoft Dynamics 365 Business Central

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Microsoft

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Out of 122 verified reviews


Recent Feedback


"Feeling more confident and ready to apply my newfound skills."

Paul, Administrative Assistant


"Thoroughly enjoyed the course from start to finish. The trainer's enthusiasm was contagious, making the material enjoyable to learn."

Helen, HR Assistant


Price £395 Duration 1 Day Venue Llynfi Enterprise Centre, Bridgend County, CF34 0BQ


Course Overview - Microsoft Dynamics 365 Business Central


Microsoft Dynamics 365 Business Central is a versatile, all-in-one business management solution designed to streamline operations, improve financial management, and enhance decision-making. This one-day course in Bridgend is tailored to provide a comprehensive introduction to Business Central's capabilities, equipping participants with the skills needed to manage core business functions efficiently. Whether you are new to the platform or looking to deepen your understanding, this course offers a practical and engaging learning experience.


During the course, you will explore key features such as financial management, supply chain operations, and project tracking, along with insights into customising the system to align with your organisation's needs. Our expert instructors will guide you through real-world scenarios, ensuring you gain hands-on experience and a solid understanding of how to utilise Business Central effectively. You will leave the course with the confidence to optimise workflows and drive productivity in your organisation.


Conveniently held in Bridgend, this course is designed for professionals across various roles, including finance, operations, and management, who are seeking to use Business Central for enhanced performance and strategic growth. By the end of the training, you will be well-equipped to integrate Dynamics 365 Business Central into your operations and unlock its full potential to support your business objectives.


Course Content - Microsoft Dynamics 365 Business Central

  • Introduction to Microsoft Dynamics 365 Business Central
  • Exploring the Business Central interface and navigation
  • Financial management: budgets, accounts, and reporting
  • Managing supply chain and inventory operations
  • Streamlining sales and purchasing processes
  • Tracking projects and resource management
  • Customising Business Central to meet organisational needs
  • Integrating Business Central with other Microsoft solutions
  • Using analytics and insights for data-driven decisions
  • Practical applications and real-world business scenarios


Who is this course for?


This course is designed for professionals in finance, operations, supply chain, and project management roles who want to optimise their business processes using Microsoft Dynamics 365 Business Central. It is ideal for managers and team leaders looking to streamline workflows, improve financial oversight, and enhance organisational efficiency. Business analysts and IT professionals responsible for implementing and maintaining the platform will also benefit from the practical training. Whether you are new to Business Central or seeking to refine your skills, this course provides the tools and knowledge needed to use the platform's capabilities and drive strategic growth within your organisation.


Microsoft Dynamics 365 Sales

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Microsoft

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Course Ratings

Out of 84 verified reviews


Recent Feedback


"The course was both informative and interactive. The trainer's depth of knowledge was evident, and the discussions enriched the overall experience."

Josh, Office Manager


"The course surpassed my expectations. The trainer's approach was engaging, and the real-world examples made it relatable."

Yannick, Personal Assistant


Price £395 Duration 1 Day Venue Llynfi Enterprise Centre, Bridgend County, CF34 0BQ


Course Overview - Microsoft Dynamics 365 Sales


Microsoft Dynamics 365 Sales is a cutting-edge solution designed to empower businesses to build stronger customer relationships, drive revenue growth, and streamline sales processes. This one-day course in Bridgend is designed to provide you with a thorough understanding of the platform's key features, ensuring you can effectively manage leads, opportunities, and customer engagements. Whether you are new to Dynamics 365 Sales or looking to enhance your skills, this training offers practical knowledge to help you achieve success in the modern sales landscape.


During the course, you will explore the platform's capabilities, from managing sales pipelines and tracking customer interactions to utilising analytics for data-driven decision-making. Our experienced instructors will guide you through customising the system to align with your business requirements, enabling you to maximise its potential. The training also focuses on real-world scenarios, ensuring you gain the hands-on experience needed to implement best practices and boost your sales performance.


Held in Bridgend, this course offers an engaging and interactive learning environment that caters to sales professionals, team leaders, and managers alike. By the end of the training, you will have the confidence and skills to harness Microsoft Dynamics 365 Sales to enhance efficiency, close deals faster, and exceed customer expectations. Join us and take the first step towards transforming your sales processes and achieving your business goals.


Course Content - Microsoft Dynamics 365 Sales

  • Introduction to Microsoft Dynamics 365 Sales
  • Managing leads and opportunities
  • Sales pipeline tracking and forecasting
  • Customising Dynamics 365 to fit sales processes
  • Utilising customer data and insights for targeted sales
  • Automating repetitive tasks to improve efficiency
  • Integrating Dynamics 365 Sales with other Microsoft tools
  • Exploring sales analytics and performance metrics
  • Implementing best practices for sales process optimisation
  • Real-world scenarios and practical applications


Who is this course for?


This course is designed for sales professionals, account managers, and business development representatives looking to enhance their skills in managing customer relationships and driving sales with Microsoft Dynamics 365. It is also ideal for sales managers and team leaders who want to optimise their team's performance and streamline sales processes. Additionally, IT professionals and business analysts responsible for implementing or maintaining the platform within their organisations will benefit from the hands-on training. Whether you are new to Dynamics 365 Sales or seeking to refine your expertise, this course equips you with practical tools and strategies to excel in modern sales environments.

Microsoft Dynamics 365 Customer Service

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Microsoft

Course Rating

Course Ratings

Out of 86 verified reviews


Recent Feedback


"Incredible learning day! Thanks for a valuable course."

Kyle, IT Project Manager


"Kudos to the trainer for a well-structured course. The hands-on exercises were particularly beneficial, they brought the theory to life."

Delme, Training Coordinator


Price £395 Duration 1 Day Venue Llynfi Enterprise Centre, Bridgend County, CF34 0BQ


Course Overview - Microsoft Dynamics 365 Customer Service


Microsoft Dynamics 365 Customer Service is a powerful platform designed to help businesses deliver exceptional customer experiences and build lasting relationships. This comprehensive course in Bridgend is tailored to provide you with a solid understanding of the platform's capabilities, ensuring you can efficiently manage customer interactions, resolve issues, and enhance satisfaction. Whether you are new to Dynamics 365 or looking to expand your knowledge, this course offers practical insights and hands-on training to boost your expertise.


Throughout the course, you will explore the core features of Dynamics 365 Customer Service, including case management, customer insights, and service-level agreements. Our expert instructors will guide you through configuring and personalising the system to suit your organisation's needs, empowering you to maximise its functionality. The training also emphasises practical scenarios and real-world applications, ensuring you gain the confidence to apply your skills immediately in a professional environment.


Held conveniently in Bridgend, this course provides an engaging learning experience that combines expert instruction, interactive sessions, and a collaborative atmosphere. Whether you aim to enhance your career prospects or improve your organisation's service delivery, this training will equip you with the knowledge and tools to succeed in today's competitive business landscape. Join us to master Dynamics 365 Customer Service and take the first step towards transforming your customer service operations.


Course Content - Microsoft Dynamics 365 Customer Service

  • Introduction to Microsoft Dynamics 365 Customer Service
  • Understanding core features: case management and customer insights
  • Configuring and personalising the platform
  • Service-level agreements and entitlements
  • Managing queues and routing customer requests
  • Utilising knowledge base articles for efficient issue resolution
  • Using customer service analytics and reporting
  • Integrating Dynamics 365 with other Microsoft tools
  • Exploring real-world scenarios and practical applications
  • Best practices for improving customer service operations


Who is this course for?


This course is ideal for customer service professionals, team leaders, and managers seeking to enhance their skills in delivering exceptional customer experiences using Microsoft Dynamics 365. It is also suitable for IT professionals and business analysts responsible for implementing and optimising the platform within their organisations. Whether you are new to Dynamics 365 or looking to deepen your understanding of its customer service capabilities, this course offers valuable insights and practical knowledge. Designed for individuals aiming to streamline operations, improve efficiency, and drive customer satisfaction, the training is equally beneficial for those pursuing career advancement in customer service management.

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