Enquire Our Venue

Price £195 (no VAT) Time 9:00am-2:00pm Venue Llynfi Enterprise Centre, Bridgend County, CF34 0BQ

Course Overview

Salesforce is a powerful customer relationship management solution that brings companies and customers together. It is one integrated Customer relationship management platform that gives all your departments; including marketing, sales, commerce, and services, one a single, shared view of every customer.

This instructor-led classroom training in Wales is aimed at marketing staff, sales staff, and customer service representatives who wish to use set up, manage, and monitor Salesforce and its capabilities to serve their customers better. By the end of this training, participants will be able to:

• Understand the overview of the products that Salesforce offer
• Understand the Salesforce Certifications and Process
• Successfully use Salesforce

Course Dates 2024

June: Fully Booked

July: 4th, 11th, 18th, 25th

August: 1st, 8th, 15th, 22nd, 29th

September: 5th, 12th, 19th, 26th

October: 3rd, 10th, 17th, 24th, 31st

Course Content

• Get Started with the Salesforce Platform
• Discover Use Cases for the Platform
• Understand the Salesforce Architecture
• Navigate Setup
• Power Up with AppExchange
• Get Started with Salesforce CRM
• Salesforce Navigation
• Grow Your Business with Sales Cloud
• Measure Sales Metrics that Matter
• Learn About the Salesforce Platform Advantage

Who is this course for?

This course is for anyone who wants to enhance their technical business skills in Salesforce as an exciting new skill. You don't need any previous experience with Salesforce we will teach you everything from the beginning.

Enquire Our Venue

Price £195 (no VAT) Time 9:00am-2:00pm Venue Llynfi Enterprise Centre, Bridgend County, CF34 0BQ

Course Overview

Salesforce Lightning is a Platform as a Service (PaaS) product that enables the development and sharing of cloud-based applications and websites. The platform provides tools, infrastructure and codebase for developers to collaborate and create custom apps and websites.

This instructor-led classroom training in Wales is aimed at administrators who wish to use Salesforce Lightning to create web applications. By the end of this training delegates will be able to:

• Build responsive applications with Salesforce Lightning
• Create a lightning application from scratch
• Set up their Salesforce account to manage profile and track activities
• Customise views and layout, and personalise settings
• Use Salesforce features and tools to attract, attain, and service existing and potential customers
• Create reports and dashboards to generate useful analytics and insights for the business

Course Dates 2024

June: Fully Booked

July: 4th, 11th, 18th, 25th

August: 1st, 8th, 15th, 22nd, 29th

September: 5th, 12th, 19th, 26th

October: 3rd, 10th, 17th, 24th, 31st

Course Content

• Introduction to Reports and Dashboards in Lightning Experience
• Create Reports with the Report Builder
• Format Reports
• Visualise Your Data with the Lightning Dashboard Builder
• Extend Your Reporting Strategy with AppExchange
• Create and Convert Leads as Potential Customers
• Work Your Opportunities
• Sell as a Team and Split the Credit
• Visualise Success with Path and Kanban

Who is this course for?

This course is for anyone with current Salesforce know, but who wants to enhance their technical business skills in Salesforce Lightning. You will need some experience with Salesforce before undertaking this course.